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Terms and Conditions

General

The following payment and delivery terms are applicable to all orders. By placing an order, you agree with the terms and conditions as outlined below by kleurmeester.nl, KVK number 54558360. All orders and agreements are governed by Dutch law.

Price

Prices are quoted in euros, and are inclusive of 21% BTW, exclusive of postage and handling costs. All prices quoted are per piece unless otherwise stated.

Sales

A product is considered sold once payment has been received on the bank account of kleurmeester.nl. At that time, if applicable the product will be removed from the website.

Payment

Your online payment will be processed by our online payment provider mollie, via ideal, bancontact/mr cash, sofort, paypal or bank transfer. Payment amount is based on the invoice sent via email.

Full payment of the invoiced amount can be transferred to: Kleurmeester.nl, IBAN NL42ABNA0408931531, BIC/swift: ABNANL2A.

A 50% down payment of the full invoice is required for tailor made products, and fabric not in the kleurmeester stock or for specially ordered fabrics. The remaining balance is due on delivery. Cash can be paid on collection.

Delivery

You will receive an email confirmation upon completion of your order including an order summary and indicative delivery time.

Once payment has been received, your order will be processed and dispatched as quickly as possibly. If other delivery or pick-up methods have been communicated, kleurmeester will contact you to arrange a delivery or pick up time.

In the unlikely event that delivery times are longer than anticipated, kleurmeester will communicate this via email. This also applies to products that are no longer available.

Orders not paid within 4 days will be cancelled by kleurmeester.nl.

Postage costs

All small products that meet the letterbox size requirements of postnl (tnt post) will be sent via letterbox post. Fabric orders of under 1 meter in length qualify as letterbox post, fabric longer than 1 meter in length qualify as package post.

Beach chair fabric orders of under 2 meters in length qualify as letterbox post, from 2 meters and above these qualify as package post.

All packages will be sent via Postnl (www.postnl.nl), DPD (www.dpd.com/nl) or DHL (www.dhl.nl/nl/parcel.html) in accordance with their terms and conditions.

Tariffs for postage and packaging within Netherlands up to 30 kg:

package 0 – 30 kg € 6,95 (DPD/Postnl)

beach chair, directors chair and/or stool € 7,50 (DPD)

beach chair with arm support € 12 (DHL)

Tariff for postage and packaging to Belgium:

Letterbox post: € 6,50

package 0 – 30 kg € 9 (DPD)

beach chair, directors chair and/or stool € 9 (DPD)

beach chair with arm support € 15 (DHL)

Tariff for postage and packaging to Germany:

letterbox post: € 9

package 0 – 30 kg € 15 (DPD)

beach chair, directors chair and/or € 15 (DPD)

beach chair with arm support € 30 (DHL)

DPD and DHL require a signature upon receipt. There will be 3 delivery attempts. After the first failed delivery attempt you can arrange a new delivery appointment via their website

www.nieuwelevering.nl/invoeren) www.dpd.com/nl.

Size restrictions per package:

•    Max. length: 175 cm (longest side)

•    Max. size: 300 cm (girth + longest side)

•    Max. weight: 31.5 kg

In the event of multiple product orders, we will aim to pack within the required size restrictions, however if the size restrictions are exceeded these will need to be sent in separate packages.

For delivery outside of the Netherlands, email info@kleurmeester.nl to discuss the options.

Self collection

All products can be collected from Overveen or Haarlem upon appointment. Be sure to note that you wish to collect in the comments section of your order. Kleurmeester will be in touch to arrange an appointment for collection.

Cancellation

Orders may be cancelled within 12 hours of placement it at no cost. Orders can be cancelled by emailing info@kleurmeester.nl. If you have paid and cancelled the order within 12 hours, your money will be refunded in full.

Returns

If the item you have ordered isn’t as you had hoped, you can return it within 14 days. Please note: This is only applicable for products that have NOT been cut or tailor-made. Due to the unique and personal nature of tailor-made items made in accordance with customer specifications, we are unable to accept returns on these products.

If you cancel within 14 days, you will be refunded in full, including sending costs. You will only need to pay for the return postage costs, which are usually €6.95 per package. See your postal service provider for the exact tariff.

Items to be returned should be sent in their original condition and packaging to kleurmeester.nl. The returned goods should not be washed, ironed or otherwise treated. Please notify us of your return via email at info@kleurmeester.nl or by using the returns form.

Once we have received the returned goods, your refund will be processed within 14 days. For returns of larger products requiring pick-up or delivery, please contact us via email so that a delivery time can be arranged.

Complaints

If you have a complaint, please contact us as soon as possible via email at info@kleurmeester.nl. We will do our utmost to resolve your problem.

If we are unable solve your problem, you can file complaints to stichting webwinkelkeur. As of 15 February 2016, complaints can also be filed via the ODR platform from the European Commission. The ODR platform can be found at http://ec.europa.eu/odr. In the event your problem has still not been resolved, you can file your complaint through the European Union.

Guarantee

Our beautiful vintage products, furniture and accessories all have a history, and despite being in good to very good condition may show signs of wear and tear. As such we are unable to offer guarantees on these products. Any damage will be noted in the product description.

Please also note that colours may vary in your home compared to what you see on screen. If you would like more information on the condition of a product, we are happy to provide you with additional photos or text – please email any requests to info@kleurmeester.nl If no further information has been requested we take that to mean you are happy to accept the product in the stated condition.

Incorrect washing or handling of our products may void the guarantee, failure to follow maintenance and washing instructions as found on the kleurmeester.nl website may void the warranty.

Miscellaneous

Kleurmeester.nl may use third parties in order to complete products.

While kleurmeester.nl endeavors to provide complete and accurate information on the goods and services, they cannot be held accountable for any error, defect, loss of earnings or other damages or consequences arising from the use of this website.

Force Majeure

Without prejudice to other rights, where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions of a sale or agreement, those obligations will be suspended or dissolved without judicial intervention by kleurmeester.nl in writing, and without further compensation required by kleurmeester, unless that would be deemed as unreasonable and unfair under the given circumstances.

A force majeure event means any event beyond our reasonable control, which is not the fault of kleurmeester.nl, and for which she is not legally accountable.

Liability

kleurmeester.nl cannot be held liable for any damages resulting from use of the products. All products are to be used at your own risk. Kleurmeester does not accept any liability for loss, delay or damage to goods in shipment. Products are always packed with utmost care. Any risk during shipping is that of the customer. Insurance against loss or damage during shipment can be taken. Please ensure this is included in the comments when placing an order.

Kleurmeester.nl will not be held liable for damages of any nature whatsoever as a result of incorrect and / or incomplete information provided by or on behalf of the customer.

Disputes

These terms and conditions are subject to Dutch law. Any disputes will be resolved by mutual agreement. If necessary, disputes will be submitted to the court in Haarlem.

Modification of terms and conditions

Kleurmeester.nl reserves the right to change or amend terms and conditions of it’s website. All rights are reserved.

Privacy

Your personal information will be stored in the kleurmeester.nl customer directory in order to process your order. Kleurmeester.nl may also use your information to send you newsletters. We adhere to rules as defined by the Data Protection Act, Your information will not be shared with or provided to third parties. You can cancel your subscription to the newsletter at any tim

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