return policy

We anticipate that you will be delighted with your order, however if the item you have ordered isn’t as you had hoped, you can return it within 14 days.
Please note: This is only applicable for products that have NOT been cut or tailor-made. Due to the unique and personal nature of tailor-made items which have been made in accordance to customer specifications, we are unable to accept returns on these products.
If you cancel and return your order within 14 days, you will be refunded in full, including sending costs. You will only need to pay for the return postage costs, which are usually €6.95 per package. See your postal service provider for the exact tariff.

Items to be returned should be sent in their original condition and packaging to kleurmeester.nl.

The returned goods should not be washed, ironed or otherwise treated. Please notify us of your return via email at info@kleurmeester.nl or by using the return form.
Once we have received the returned goods, your refund will be processed within 14 days. For returns of larger products requiring pick-up or delivery, please contact us via email so that a delivery time can be arranged.
Does the colour come across differently in the photo as it does in reality? We have taken the utmost care with photography of our products, and have used professional equipment and lighting to ensure the colours give an accurate representation of reality, but due to differences in screen quality, may appear different. It is advisable to order a fabric sample before placing an order to ensure the colour is as you expect.

Back to the top